Warranty & Technical Support

DiagnoVAUS provides structured warranty coverage and technical support for professional automotive diagnostic equipment used in workshop environments.
Our support framework is designed to ensure product reliability, operational stability, and long-term usability in real-world diagnostic conditions.

Warranty Coverage Scope

Warranty coverage applies strictly to manufacturing-related defects and functional failures occurring under normal operating conditions.
This includes:
Hardware component failure not caused by external impact
System malfunction during standard diagnostic operations
Interface or communication failure unrelated to user modification
Device instability occurring under factory-intended usage conditions
Warranty coverage is evaluated based on technical verification and usage conditions.

warranty Exclusions

The following conditions are not covered under warranty:
Physical damage caused by impact, drops, or improper handling
Unauthorized disassembly, modification, or internal repair attempts
Software alterations, flashing, or third-party system modifications
Damage caused by unstable power supply, moisture, or environmental exposure
Misuse outside of intended diagnostic application scenarios

Technical Evaluation Process

All warranty-related claims are subject to technical evaluation to determine root cause and applicability.
The evaluation process may include:
Device diagnostic log review (if applicable)
Functional testing under controlled conditions
Verification of usage history and reported issue
Hardware integrity inspection
Final resolution is determined based on technical findings.

Technical Support Scope

DiagnoVAUS provides structured technical assistance for professional users, including:
Device activation and initialization guidance
Software installation and version compatibility support
Diagnostic function interpretation and workflow assistance
ECU communication troubleshooting guidance
Update process and system maintenance support
Support is intended for workshop-level diagnostic operations and professional use cases.

Support Response Framework

Technical inquiries are typically handled within 24–48 business hours, depending on case complexity and diagnostic review requirements.