Return & Compliance Policy

DiagnoVAUS is committed to ensuring that all products are delivered in proper working condition and in accordance with order specifications.
Due to the technical nature of automotive diagnostic equipment, all return requests are subject to structured evaluation procedures to ensure fair handling.

Return Eligibility

Return or replacement requests may be considered under the following conditions:
Product arrives defective or damaged during shipping
Incorrect product received compared to order specification
Verified functional failure under standard operating conditions
All return requests must be submitted within 7 days of delivery confirmation.

Non-Returnable Conditions

Returns will not be accepted under the following circumstances:
Change of mind after delivery or usage
Improper installation or incorrect operation
Unauthorized software modifications or third-party alterations
Missing original packaging, accessories, or identification components

Inspection & Resolution Process

Once a return request is approved:
Product may be required to be returned for inspection
Resolution may include repair, replacement, or refund depending on evaluation results
Final decision will be communicated after technical assessment

Refund Processing

Approved refunds are typically processed within:
5–10 business days
Refunds will be issued via the original payment method.